AI-First Customer Service

AI Agent for Omnichannel — serve customers on every channel

OperAgent agents on WhatsApp, LINE, IG, Messenger & Telegram — knowledge-grounded replies with human handoff.

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Why support teams still struggle

Messages everywhere; generic bots guess; channels stay disconnected.

Scattered channels and brittle chatbot support

Messages scattered across apps

WhatsApp, LINE, IG, Messenger, Telegram — context lost, replies slow.

AI that guesses wrong

Keyword bots and generic LLMs invent answers — customers lose trust.

Humans and bots collide

AI keeps replying after a human steps in — or nobody responds at all.

Point 1

Intelligent AI agents

Per-channel AI with auto-reply, pause-after-human, and one-click handoff.

  • OperAgent models and MCP tools per channel
  • Auto-reply, scheduled takeover, and handoff rules
  • Full activity log with tool calls and reasoning
AI customer service agent controls and auto-reply
Question sets and semantic knowledge search

Point 2

Knowledge-grounded answers

Search your FAQs first — escalate when AI cannot answer.

  • Question sets with semantic vector search
  • Agent must search knowledge before factual replies
  • Configurable handoff when no match is found
Metadiv consultant discussing omnichannel AI deployment
Custom Implementation

Need omnichannel AI tailored to your business?

We set up agents, knowledge bases, channels, and handoff — from config to go-live.

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SaaS Version

Run omnichannel AI on Metadiv Business today

Subscribe, connect channels, and enable OperAgent auto-reply in minutes.

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Metadiv Business omnichannel AI dashboard