AI-First Customer Service
AI Agent for Omnichannel — serve customers on every channel
OperAgent agents on WhatsApp, LINE, IG, Messenger & Telegram — knowledge-grounded replies with human handoff.
Contact Product AgencyWhy support teams still struggle
Messages everywhere; generic bots guess; channels stay disconnected.


Messages scattered across apps
WhatsApp, LINE, IG, Messenger, Telegram — context lost, replies slow.
AI that guesses wrong
Keyword bots and generic LLMs invent answers — customers lose trust.
Humans and bots collide
AI keeps replying after a human steps in — or nobody responds at all.
Point 1
Intelligent AI agents
Per-channel AI with auto-reply, pause-after-human, and one-click handoff.
- OperAgent models and MCP tools per channel
- Auto-reply, scheduled takeover, and handoff rules
- Full activity log with tool calls and reasoning


Point 2
Knowledge-grounded answers
Search your FAQs first — escalate when AI cannot answer.
- Question sets with semantic vector search
- Agent must search knowledge before factual replies
- Configurable handoff when no match is found

Custom Implementation
Need omnichannel AI tailored to your business?
We set up agents, knowledge bases, channels, and handoff — from config to go-live.
Contact Product AgencySaaS Version
Run omnichannel AI on Metadiv Business today
Subscribe, connect channels, and enable OperAgent auto-reply in minutes.
Go to Metadiv Business
