AI Agent for Omnichannel — serve customers on every channel
OperAgent agents on WhatsApp, LINE, IG, Messenger & Telegram — knowledge-grounded replies with human handoff.
Contact Product AgencyWhy support teams still struggle
Messages everywhere; generic bots guess; channels stay disconnected.


Messages scattered across apps
WhatsApp, LINE, IG, Messenger, Telegram — context lost, replies slow.
AI that guesses wrong
Keyword bots and generic LLMs invent answers — customers lose trust.
Humans and bots collide
AI keeps replying after a human steps in — or nobody responds at all.
Intelligent AI agents
Per-channel AI with auto-reply, pause-after-human, and one-click handoff.


Per-channel OperAgent
Pick models and MCP tools for each channel — WhatsApp, LINE, IG, Messenger, Telegram.
Auto-reply & handoff rules
Schedule takeover, pause after a human replies, and one-click handoff when needed.
Full activity log
See every tool call and reasoning step — audit what the agent did, and why.
Knowledge-grounded answers
Search your FAQs first — escalate when AI cannot answer.


01
Semantic FAQ search
Question sets with vector search so the agent finds the right answer by meaning, not keywords.
02
Ground before reply
For factual questions, the agent must search your knowledge base before answering.
03
Escalate on no match
When confidence is low, hand off to a human with full context — no guessing.
AI and humans, one inbox
Built-in teams, chat assignment, and clear handoff — AI handles volume; people take the hard cases.


AI ↔ human collaboration
Hand off when AI is unsure, pause after a human replies, or auto-takeover when no one answers — no double replies.
Built-in teams
Create teams with supervisors and members, map channels to teams, and set a default assignee per channel.
Chat assignment
Assign each conversation to a teammate. Filter Mine, Supervised, or Unassigned so work never sits unowned.

Wondering if omnichannel AI fits your support team?
Tell us which channels you use today — we'll reply with a practical next step, not a sales pitch.
Contact Product Agency