AI-First Customer Service

AI Agent for Omnichannel — serve customers on every channel

OperAgent agents on WhatsApp, LINE, IG, Messenger & Telegram — knowledge-grounded replies with human handoff.

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Why support teams still struggle

Messages everywhere; generic bots guess; channels stay disconnected.

Scattered channels and brittle chatbot support

Messages scattered across apps

WhatsApp, LINE, IG, Messenger, Telegram — context lost, replies slow.

AI that guesses wrong

Keyword bots and generic LLMs invent answers — customers lose trust.

Humans and bots collide

AI keeps replying after a human steps in — or nobody responds at all.

Intelligent AI agents

Per-channel AI with auto-reply, pause-after-human, and one-click handoff.

Omnichannel AI agents across WhatsApp, LINE, Instagram, Messenger, and Telegram
Auto-reply rules, human handoff, and full activity log

Per-channel OperAgent

Pick models and MCP tools for each channel — WhatsApp, LINE, IG, Messenger, Telegram.

Auto-reply & handoff rules

Schedule takeover, pause after a human replies, and one-click handoff when needed.

Full activity log

See every tool call and reasoning step — audit what the agent did, and why.

Knowledge-grounded answers

Search your FAQs first — escalate when AI cannot answer.

Knowledge search with confidence scores and human escalation
Semantic vector search across FAQ question sets

01

Semantic FAQ search

Question sets with vector search so the agent finds the right answer by meaning, not keywords.

02

Ground before reply

For factual questions, the agent must search your knowledge base before answering.

03

Escalate on no match

When confidence is low, hand off to a human with full context — no guessing.

AI and humans, one inbox

Built-in teams, chat assignment, and clear handoff — AI handles volume; people take the hard cases.

Omnichannel inbox with AI handoff pending and assigned agents
Support teams, channel routing, and conversation assign picker

AI ↔ human collaboration

Hand off when AI is unsure, pause after a human replies, or auto-takeover when no one answers — no double replies.

Built-in teams

Create teams with supervisors and members, map channels to teams, and set a default assignee per channel.

Chat assignment

Assign each conversation to a teammate. Filter Mine, Supervised, or Unassigned so work never sits unowned.

Metadiv consultant discussing omnichannel AI deployment

Wondering if omnichannel AI fits your support team?

Tell us which channels you use today — we'll reply with a practical next step, not a sales pitch.

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