AI-First Customer Service

AI Agent for Omnichannel — serve customers on every channel

OperAgent agents on WhatsApp, LINE, IG, Messenger & Telegram — knowledge-grounded replies with human handoff.

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Why support teams still struggle

Messages everywhere; generic bots guess; channels stay disconnected.

Scattered channels and brittle chatbot support

Messages scattered across apps

WhatsApp, LINE, IG, Messenger, Telegram — context lost, replies slow.

AI that guesses wrong

Keyword bots and generic LLMs invent answers — customers lose trust.

Humans and bots collide

AI keeps replying after a human steps in — or nobody responds at all.

Point 1

Intelligent AI agents

Per-channel AI with auto-reply, pause-after-human, and one-click handoff.

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    Point 2

    Knowledge-grounded answers

    Search your FAQs first — escalate when AI cannot answer.

      Metadiv consultant discussing omnichannel AI deployment

      Wondering if omnichannel AI fits your support team?

      Tell us which channels you use today — we'll reply with a practical next step, not a sales pitch.

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      SaaS Version

      Run omnichannel AI on Metadiv SaaS today

      Subscribe, connect channels, and enable OperAgent auto-reply in minutes.

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      Metadiv SaaS omnichannel AI dashboard