CS AI

AI automated customer service to handle high-volume inquiries, shorten response time, automatically collect appointments and inquiries, so you can focus on your core business

Train a Custom AI with Your Company Data

Empower AI to speak with your brand's voice.

Import internal materials such as SOPs, product manuals, and FAQs. The AI learns your business logic and consistently responds in your company's tone of voice. With the right training, AI becomes a true team member—representing your brand with accuracy, clarity, and confidence.

Set Rules to Define AI Behavior

Make your AI an extension of your brand culture.

Create clear guidelines that shape how the AI communicates, ensuring every interaction aligns with your brand image and professional standards. From customer service to internal support, the AI maintains a consistent tone and behavior that reinforces trust in your organization.

Intelligent Decision-Making & Process Advancement

Let AI actively drive your workflow.

AI can detect key moments in your business processes and take initiative—sending reminders, updating statuses, or processing tasks. This transforms operations from reactive to proactive, improving efficiency and allowing your team to focus on higher-value work.

Unified WhatsApp / Instagram / Facebook Management

One interface to manage all your channels.

Integrate major social platforms into a single workspace that consolidates all chats and customer data. Regardless of where your customers reach out, you'll see a complete record of interactions in one place—making communication smoother and more consistent.

Customer Management

Smart contact management with tagging.

All users who start a conversation are automatically added to your customer list for easy tracking and analysis. Add tags to group customers by source, need, or stage—making it simple to segment audiences, run targeted marketing, and personalize follow-ups.

Permission Control

Clear structure, secure access.

Our system supports multi-level permission settings. Regular users can only view and manage their assigned customers, while administrators have full visibility and control. This ensures data security, improves accountability, and enhances team collaboration.

Conversation Assignment & Status Tracking

Seamless teamwork, effortless coordination.

Assign conversations to dedicated team members and monitor progress with status tracking. Everyone stays aligned on who's handling which customer, preventing duplicate work and missed messages while enhancing internal collaboration.

Intelligent Intent Recognition & Dynamic Information Use

AI that truly understands your customers.

Unlike rule-based chatbots, our AI CS model interprets customer intent through natural language understanding, enabling precise, context-aware responses. It doesn't just follow scripts—it engages intelligently, improving satisfaction and offering relevant solutions or product suggestions.

Smart Summaries for Human Handover

Instant insights without reading entire threads.

AI automatically summarizes each customer interaction, highlighting needs, emotions, and key issues. When a human takes over, they immediately grasp the full context, speeding up resolution time and improving the customer experience.

Seamless AI–Human Transition

Professional efficiency meets human empathy.

When a customer requests human support, AI instantly steps back and notifies the appropriate team member. The transition happens smoothly with no interruption, combining automation efficiency with genuine human connection.

Smart Forms

Simplify information collection and lead management.

Use intelligent forms to manage appointments, leads, or service requests. The system automatically records, categorizes, and alerts the right staff, ensuring consistency and freeing your team from repetitive administrative work.

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